Here for you.
Our mission remains our focus, ensuring we’re providing the support you need during this difficult time. We will work with each customer on a case-by-case basis to find the best solution for the situation they are facing.
Our team is ready to answer any questions you may have - please reach out to your Loan Officer directly, give us a call at 888.339.3334, or email firstname.lastname@example.org.
SBA Paycheck Protection Program (PPP) & Other Funding Opportunities
If you’d like to submit an application, please contact your loan officer directly. If you need help getting in touch with them, please call 888.339.3334 or email email@example.com.
We have also put together a list of other funding opportunities, like the Coronavirus Food Assistance Program (CFAP), and other resources to assist you.
We continue to monitor the news and are taking extra precautions to ensure the health of our members, employees, and their families.
As of March 23, all of our branch office locations will be closed to the public. We have suspended all in-person customer visits until further notice.
Documents & Payment Drop Off
Please leave them in the secured drop box, located outside of each of our office locations. We are not accepting cash payments at this time.
How to Manage your Account from Home
We want to make sure you have uninterrupted access to your account - here are your options:
Sign up for Online Banking - AccountAccess allows you to view your account online or make a payment anytime of the day. Account information is updated daily so you can get up-to-date information about your account 24/7. You can also download the MAFC Mobile App to manage your account on the go.
Make a Phone Payment - Call 888.339.3334 to make your monthly or final payment over the phone. All you’ll need is your checking account number, routing information, and amount you’d like to pay – that’s it! If you call before 3 pm, your payment will be processed and applied the same day.
Give us a call - We're on standby, just in case you have a question about your account.
Member Assistance Program
If you're feeling anxious or stressed out, we encourage you(and anyone in your household) to use our free Member Assistance Program to explore the counseling offerings.
There are many other services available as well that can be used on demand and are 100% anonymous. Use the following login information to access your resource portal at mygroup.com. Click on My Portal Login, then Work-Life.