Our mission remains our focus, ensuring we’re providing the support you need during this difficult time. We will work with each customer on a case-by-case basis to find the best solution for the situation they are facing.
Our team is ready to answer any questions you may have - please reach out to your Loan Officer directly, give us a call at 888.339.3334, or email email@example.com.
Member Assistance Program
If you're feeling anxious or stressed out, we encourage you(and anyone in your household) to use our free Member Assistance Program to explore the counseling offerings.
There are many other services available as well that can be used on demand and are 100% anonymous. Use the following login information to access your resource portal at mygroup.com. Click on My Portal Login, then Work-Life.
We are doing in-person customer visits on the farm by appointment only.
As of November 23, 2020, we are no longer offering in office meetings due to the rising number of cases. We will continue to monitor the news to make sure our policies contributes to the health and safety of our members and staff.
Documents & Payment Drop Off
Please leave them in the secured drop box, located outside of each of our office locations. We are not accepting cash payments at this time.
How to Manage your Account from Home
We want to make sure you have uninterrupted access to your account - here are your options:
Sign up for Online Banking - AccountAccess allows you to view your account online or make a payment anytime of the day. Account information is updated daily so you can get up-to-date information about your account 24/7. You can also download the MAFC Mobile App to manage your account on the go.
Make a Phone Payment - Call 888.339.3334 to make your monthly or final payment over the phone. All you’ll need is your checking account number, routing information, and amount you’d like to pay – that’s it! If you call before 3 pm, your payment will be processed and applied the same day.
Give us a call - We're on standby, just in case you have a question about your account.
Paycheck Protection Program (PPP) & Other Funding Relief
If you have questions about loan forgiveness, please contact your loan officer directly. If you need help getting in touch with them, please call 888.339.3334 or email firstname.lastname@example.org.
We have also put together a list of other funding opportunities, like the Coronavirus Food Assistance Program 2 (CFAP 2), and other resources to assist you.